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If the answer to your question isn't already provided in the FAQs below, please use the contact form to get in touch with us. A member of our team will respond to your inquiry as soon as possible.
Orders are typically shipped from our facility within 1-3 business days. The time it will take for your order to get from our facility to your door depends on the shipping method selected.
Shipping times vary based on the order contents and shipping method selected. Please refer to the options at checkout for an estimated delivery timeline.
Sure thing! We offer expedited shipping which can be selected at checkout for an additional cost.
We offer free shipping on all orders that are $75 and over (before tax and shipping costs) and are shipping within the United States. If you qualify for free shipping based on these parameters, the free shipping option will automatically appear in the list of shipping options at checkout. Standard shipping method is used for free shipping, however, you still have the option to select expedited shipping for an additional cost.
Carriers sometimes prematurely scanned packages as delivered. Please wait at least two business days before contacting us regarding your delivery. If after two business days your package is still nowhere to be found, you may contact us for assistance with filing a lost-in-transit claim.
We've conveniently provided self-service order tracking via our chat widget located in the bottom righthand corner of your browser window.
Here's how to use it:
1. Select the Track my order option.
2. Select the Enter order information option.
3. Provide your order number and the email address associated with your order. After this information is filled out, click the Request update button.
If your order has already shipped, you should have received an email with tracking information. If you have not received an email, it is likely that your order has not yet shipped and will be sent shortly. We appreciate your patience as we work to fulfill all orders.
Please reach out if you'd like to cancel your order. Note that it is not guaranteed and we will be unable to cancel your order once processing has begun. We encourage you to review your order and order details carefully before placing your order.
We want you to be completely satisfied with your purchase from Lifted Motion. If you're not entirely happy with your order, we offer a hassle-free return policy. Items can be returned within 30 days of purchase for a full refund, store credit, or exchange, provided they are unworn, unwashed, and in their original condition with all tags attached.
To initiate a return, please contact our team using the form below with your order number and reason for return. Once your return is approved, you'll receive a return label for your convenience. Please allow 5-7 business days for your return to be processed and the refund/exchange to be issued after we receive the returned items.
Return Shipping: Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Gift cards and items marked as final sale are not eligible for return/exchange.
We apologize if items in your order arrived defective, incorrect, or damaged. If you received damaged or incorrect items in your order, please reach out within 30 days of your purchase date using the form below. We may ask for proof of the item's condition.
We will provide a pre-paid return shipping label. Upon receipt of your item, we will verify the condition and ship a replacement item.
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